Refund Policy

This Refund Policy explains how refunds are handled for the two types of engagements we offer: recurring monthly management plan subscriptions purchased through our client portal, and one-off agency project work (strategy, design, development, marketing, etc.) governed by a separate signed service agreement.

Monthly plans (Essential, Professional, and Premium) are billed in advance for each billing period. Because the services covered by a plan — monitoring, backups, updates, and support — are delivered continuously throughout that period, fees already paid for a current or past billing period are non-refundable, including if you cancel partway through a period.

Cancelling your subscription stops future renewals, but you keep access to your plan until the end of the period you've already paid for — see our Terms of Service for full details on cancellation.

If you are charged in error — for example, a duplicate charge, or a charge after your subscription was already cancelled — contact us and we will investigate and issue a full refund of the erroneous charge once confirmed.

Refunds for one-off project engagements (e.g., a website build, app development, or marketing campaign) are governed by the payment and cancellation terms in that project's specific signed proposal or service agreement, which takes precedence over this general policy. Please refer to your agreement or contact your project lead with questions.

If you believe you've been charged incorrectly, please contact us directly before initiating a chargeback or payment dispute with your bank or card issuer — most billing issues can be resolved faster this way, and it helps us keep your account and subscription access in good standing while we look into it.

Email hello@ileventech.com with your account email and a description of the issue. We aim to respond to all refund requests within a few business days.

We may update this Refund Policy from time to time. Material changes will be reflected by an updated “Last updated” date on this page.